Terms & Conditions

IndianMedInfo does not control or operate any treating Institution, neither does it operate nor control any facility or service provided by the treating Institution mentioned in the package. We takes care in selecting all the ingredients in the package and has no control whatsoever in running the treating institution and hence, we cant be made liable / responsible for any delay, default, failure, improper services / deficiency in services provided by the treating institution and/or for any injury, sickness, accident, discomfort, death, loss or damage of any kind whatsoever which may arise due to any act of negligence, deficiency or default in services, of the management or employees of the treating institution.
We reserve the right at its discretion to change the Terms of this Agreement and will provide notice of any such changes by online posting. Your continued use of IndianMedInfo Web site after the posting of any notice of change in terms shall constitute your agreement to be bound by any such changes.

Terms & Conditions of Patient

The patient or his / her family members / relatives / escorts / friends making the booking on behalf of the patient shall read carefully the terms and conditions mentioned herein before filling and signing the registration form. The terms and conditions as set out in the registration form are also set out in the package quote, a copy of which has been provided to the patient or his / her family members / relatives / escorts / friends making the booking on behalf of the patient. The patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the patient) shall sign this document. The signing of the terms & conditions document by the patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the patient) shall mean acceptance in totality of the terms and conditions contained herein by the patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the patient). The signed terms & conditions documents shall be binding on the patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the patient) and shall constitute a contract between IndianMedInfo and the patient (and his / her family / members / relatives / escorts / friends making the booking on behalf of the patient) on the patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the patient) signing the terms and conditions document towards the Package.

Treating Institutions

The treating institution shall be solely responsible for all treatment to be provided by it to the patient, including but not limited to surgical, medical, wellness, beauty and all related queries, opinions and complications and IndianMedInfo shall not be responsible for the same.
Any emergency, complication or medical requirement, of whatsoever nature, arising with regard to the patient’s treatment due to the patient’s present or past illness or the side effects / allergy of / to drugs or lack of adequate treatment, pre, during or post treatment will be the absolute responsibility of the treating institution and / or the treating doctor, as the case may be, and IndianMedInfo shall not be responsible for the same.
If the patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the patient) has any complaint in respect of the services rendered by the treating institution, he / they should forward such complaints directly to the treating institution without any recourse to IndianMedInfo.

Listed Tour / Travel services

You can choose any tour / travel services such as transfers / limo Services / hotel booking / guest house booking / service apartment booking / air and or train tickets, translator services / recuperative holidays etc. to be combined with your healthcare package and IndianMedInfo would be pleased to provide you the same.

Services

You can choose from wide range of other services provided by IndianMedInfoduring your visit and are welcome to ask for the further details on services offered, their cost and terms.

Healthcare packages

The healthcare packages offered by IndianMedInfo in association with the premier healthcare providers will be provided on the following terms and conditions.

  • Medical Evaluation and Quotation estimate

IndianMedInfo arranges for you complementary e-mail consultations with the healthcare professional after receiving the medical history form and diagnostic reports from you. IndianMedInfo suggests you to ask the attending consultant / doctor’s all the questions you may have, during these consultations.
IndianMedInfo reminds you that all kind of healthcare procedures, transplants, replacements or surgical or otherwise carry certain risks and therefore you and the healthcare professional have to agree about the anticipated outcome of the procedure to be undergone.
After the initial pre-treatment consultations and evaluation of medical records, IndianMedInfo would quote you the cost of the procedure. The quotation would include only the services detailed in it. If any non-predicted costs appear after the face-to-face consultations and subsequent pre-treatment medical examination or diagnostic report once you are in hospital, they will be properly detail in order to obtain your authorization and consent. Before the procedure you are required to pay for full procedure / treatment cost to the treating institution to book services on confirmed basis / medical consultants appointment / operation theatre booking / nursing care / hospital ward or room booking and other related medical teams appointment for your care.
The quotation presented would not include:
Insurance and any additional medical expenses for the medications or procedures in case of unforeseen costs for any change required during the course of treatment. Make sure you discuss this with the doctor before the procedure and or advised to take medical as well as travel insurance before arriving for your medical treatment.
Collection, use and disclosure of personal information:
When you apply to us we get most of personal information such as your name, mobile number, email address, birth date, gender, zip code, occupation. Once you register with us, you are not anonymous to us.
IndianMedInfo does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide services you’ve requested, when we have your permission.
We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide services to you or in order to do their jobs.

  • Payment mode and terms:

On getting your approval for the treatment, necessary payment to be made in advance to the treating institution

In case of unused / unutilized services (which are paid for and cancelled in advance), the treating Institution will refund you the amount .

Indemnity
You agree to indemnify and there by not hold IndianMedInfo, it’s proprietor, subsidiaries, affiliates, officers, agents and other partners and employees responsible for any loss, liability, claim or demand, including reasonably attorney fees made by any third party due to or arising out of your use of the service in violation of this agreement and / or any breach of your representation and warranties set forth above.

Discrepancies
In case of Medical discrepancy or conflict for immutability of malpractice carried out by the patient, all the concerned parties establish and agree that all judicial action must be carried out by the patient towards the medical professional / healthcare centre / hospital only within the jurisdiction of the Kochi, Kerala India, and that action will not be extended towards IndianMedInfo, it’s managing company IndianMedInfo or any of its proprietor and employees since it is a company that puts at the disposition of the patient different professional options through listing their services without exercising / practicing medicine professionally.

Disputes
If there is any dispute about or involving the web site and / or the service, by using this web site or our mobile application, you agree that the dispute will be governed by the laws of the State of Kerala, India without regard to its conflict of law provisions. You agree to personal jurisdiction by and venue in the state and central courts of Kochi, India.

Acceptance of these terms
By using the medical services offered by IndianMedInfo you signify your acceptance to its terms and conditions, if you do not agree with these terms and conditions, please do not sign these agreements of terms & conditions documents.